Contract

When you sign the booking form you agree to accept all the conditions of booking. Our written confirmation means we agree to operate your holiday as stated.

Deposits

Bookings must be accompanied by a deposit of £200 per person. Once a booking has been confirmed, the deposit will not be refunded.

Balances

The balance must be paid by the date specified on the invoice. Should you fail to pay the balance on time we reserve the right to cancel your booking without refund. If you cancel your holiday all payments made to us will be retained by us. If we have to cancel your holiday for any reason, we will refund the full amount you have paid us for that holiday.

Surcharges

Unexpected cost increases sometimes occur. In these circumstances we may have to levy a surcharge on the holiday price on the following actions; governmental action, currency fluctuations of more than 5%, aircraft fuel, airport charges, increases in scheduled air fares over 5%.

Insurance

For your protection we recommend that our clients are fully insured before travelling with us.

Force Majeure

We cannot accept any liability or pay compensation where you suffer any loss or damage or there are changes to your holiday which were as a result of “force majeure”. “Force majeure” means any event which we or the supplier of our services could not, even with due care, foresee or avoid. Such events may include war, threat of war, riots, actual or threatened terrorist activity, epidemics or health risks, nuclear disasters, technical problems to transport at airport/port, adverse weather conditions or any similar events.

Prices

Prices are per person, based on two adults sharing, and include return flights from London Gatwick and hotel accommodation as specified.

Prices exclude entry tax (currently €10 per person).

Data Protection

We need certain personal details from you in order to process your booking and arrange your holiday. This may include names and addresses of travellers, payment details, any dietary restrictions or medical conditions which may affect the holiday arrangements. We must pass these personal details on to organisations who need to know e.g. hotel, airline. We will not pass any information on to any company not connected with your holiday.

You are entitled to ask in writing what information about you is being held, for what purpose and to whom they have been disclosed. We will charge a reasonable administration fee to respond to such a request.

Marketing

We would like to store and use your personal details for future marketing purposes.

Brochure Descriptions

Descriptions of facilities and accommodation may be based on inspections made a few months before you travel and describe what exists at that time. We will make every effort for a representative of Illyria Travel Ltd to visit all accommodation offered by us at least once every six months.

Your obligations

To arrive at stated departure places on time. Any loss which you suffer through failure to do so lies with you.

Aircraft captains have the right to refuse boarding to any person who, at their discretion, is deemed to be unacceptably under the influence of alcohol or drugs. If for this reason you are denied boarding on your outward flight, this will be treated as a cancellation of your holiday.

It is your responsibility to ensure that you and all members of your party are in possession of a valid passport. We will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid passport.

Complaints

If you have a complaint about your holiday, please inform the hotel staff immediately so that they may try to resolve the problem as soon as possible. However, if the problem cannot be resolved at the resort, you should write to us within 28 days of your return to the UK (we cannot consider a complaint valid if it is submitted after 28 days from the date of your return or if you did not inform hotel staff immediately).

We will acknowledge all complaints immediately and aim to deal with all complaints within 28 days of receipt.

Baggage

We cannot be responsible for loss or damage to baggage, personal effects, money or documents.

Breakage, loss or damage

You are responsible for any breakages/damage to the accommodation, furnishings and fittings whilst you are staying there. Please report any such breakages/damage to hotel staff whilst you are staying there, they will advise you of the costs involved.

our information

Illyria Travel Ltd is a registered company, no 5220792.